Compliance

SAFE AND RELIABLE

DENTAL-Kosmetik has always stood for reliability and responsible business conduct. Should we be associated with improper conduct, whether intentional or unintentional, we could suffer a lasting loss of reputation and considerable economic damage.

We must therefore be informed about possible compliance violations. In order to maintain our ethical integrity, we take early action against systematic or material compliance violations. This safeguards our company and protects our employees, our customers and all employees along our supply chain.

OUR CONFIDENTIAL REPORTING CHANNEL

Our whistleblower system offers our employees as well as our customers, consumers, suppliers and other external stakeholders a protected, secure and independent reporting channel.

The platform is based on LegalTegrity's ISO 27001-certified whistleblowing system. The whistleblowing system meets the highest security and data protection requirements and is available around the clock - wherever DENTAL-Kosmetik operates and local legislation permits.

Reporting portal and further information on the platform:
app.whistle-report.com

Would you like to find out more about how a report works and what happens afterwards? Then take a look at our reporting process.

THE REPORTING PROCESS

What is a reporting system and how does it work?
A reporting system is a secure digital channel for the confidential reporting of violations.

What types of complaints is the whistleblowing system intended for?
You can use our whistleblower system to inform us of violations of legal or internal company regulations. We accept your reports in various categories. These include, for example, white-collar crime, discrimination and breaches of human rights and environmental protection. You can find a list of all reporting categories on the homepage of our whistleblower system. The system offers employees and external stakeholders a safe and always anonymous way to raise concerns without fear of retaliation and plays an important role in promoting transparency and integrity within the organization.

How can I report breaches of the law?
The whistleblower system allows employees and external parties (e.g. customers) to report breaches of the law confidentially and anonymously. Reporting parties can log in via a link on the company website and submit their report using predefined questions or as free text. Photos or files can also be uploaded.

Who processes the reports?
The reports are initially processed by external lawyers and compliance experts. All experts act impartially and are bound to confidentiality.

What happens after I have submitted a report?
The result of this initial assessment is checked and evaluated by trained DENTAL-Kosmetik employees. If you have set up a mailbox in the system as a whistleblower, you will promptly receive confirmation that we have received your report. If necessary, the person handling your report will also contact you with further questions about the facts of the case.

How does the investigation work?
We investigate every tip. The confidential treatment of the report is our top priority. We therefore limit the number of people involved in the investigation to what is absolutely necessary. The accused persons are always given the opportunity to comment on the grievances described in the report. Please let us know in your report if you have given your name but do not want it to be known to the accused. If necessary, we will forward the information you report to government authorities. If our investigation confirms that a compliance violation has occurred, we will take the necessary action.

How will I know the outcome of my report?
Once the investigation has been completed, you will receive feedback from us about the outcome of the investigation if you have set up a secure mailbox. Please understand that, in order to protect the personal rights of the accused persons, we cannot provide you with any details of the result.

Can I submit an anonymous report?
You can submit your report anonymously. As long as you do not enter any data that could be used to identify you, your anonymity is technically guaranteed by the whistleblower portal (LegalTegrity). In this case, we recommend that you set up a protected mailbox so that the processors can contact you with queries and give you feedback.

How am I protected against discrimination based on my report?
Your protection starts with minimizing the number of people who find out your identity. Action against anyone who reports compliance violations in good faith is prohibited by law. If you have reason to believe that you are being penalized or disadvantaged as a result of your report, please also report this via our whistleblower system. However, if you knowingly provide false or misleading information, you must expect consequences.